Effective Date: June 2026
Thank you for shopping with Muse Medical Aesthetics. We are committed to processing and shipping your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified. Orders placed on weekends or holidays will be processed on the next business day.
Processing times may be extended during holidays, promotional events, or periods of increased order volume.
Shipping
Once your order has shipped, you will receive an email containing tracking information.
Delivery times vary depending on the shipping method selected and the destination. Shipping estimates are provided by the carrier and are not guaranteed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Muse Medical Aesthetics is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
After a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, you may contact us and we will do our best to help facilitate communication with the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the damaged product and packaging
We will review your claim and work with you toward an appropriate resolution.
Shipping Restrictions
Muse Medical Aesthetics reserves the right to refuse or cancel orders when shipping is prohibited by applicable laws or regulations.
Customers are responsible for ensuring that products may be legally shipped to and possessed in their jurisdiction.